Health care leaders don’t need trend reports to know the pressure they’re under. Reimbursement continues to decline, burnout remains widespread and recruitment is increasingly difficult. The attempt ...

Dax Grant is the CEO of Global Transform and an authority on C-suite leadership. Global 100 CIO, 100 Women to Watch, CREA Global Award List. In a business landscape increasingly defined by rapid ...

In this TechRepublic exclusive, a Forrester vice president and principal analyst shares the three guiding principles of a high-performance IT strategy and how to implement one in your organization. As ...

After years of build-up, it appears clear that speech technology in the contact center has become mainstream. SpeechTek in New York City last week saw relatively good traffic given the economy. It was ...

As many in the title industry already understand, the conversation around technology selection has become fairly sophisticated. Agents and owners are asking sharper questions before signing contracts, ...