Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will send most customers away permanently. Since repeat customers bring ...

Raise your hand if you haven’t had at least one bad customer service interaction within the past year. Exactly. Many of us have been there. On hold for the third or fourth time trying to fix a problem ...

Guest columnist Hal Becker is a nationally known speaker on sales and customer service. He is the author of numerous business books, including two national bestsellers: “Can I Have 5 Minutes Of Your ...