What’s a client care program? It’s a value added, after care program in a service-based business. These programs often include access to future services at a flat rate price for a set period of time.

Goodwin Procter has launched Propel, a firmwide AI training initiative. The program includes in-person events, lawyer and vendor-led trainings, and online content. Propel aims to increase the speed ...

Milbank, Tweed, Hadley & McCloy is taking its business development to the next level by offering clients extensive, in-depth business and leadership training at Harvard University—for free. Law firms ...

Nearly 10 months after launching a program to enhance its relationships with clients, Cassels has seen positive feedback, improved client retention, and even something the firm wasn’t explicitly ...