What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

In this program, mentoring researchers share their findings. Whether you are a seasoned mentor or new to the role, this program will provide you with lessons learned from real-world research to inform ...

CC0 Usage Conditions ApplyClick for more information. Go behind the scenes with Smithsonian educators to learn how they partnered with local community organizations to deliver pilot programs that ...

My previous column, “Committing to Equity,” discussed how library staffers should approach centering equity authentically when creating programs and services for youth and families. In this column, ...