The use of online communities for support doesn’t correlate to customer engagement being on autopilot. When you launch an online customer support community, it does not mean that you’ve created a ...

Where should I start with compliance for the new obligations?Starting October 1, 2026, employers will be legally obligated to ...

The goal of a customer service organization is to provide service and support to current and potential customers. A significant number of these interactions occur in the contact center. To properly ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Customer service email may not attract as much attention as chatbots or AI-powered support tools, but it remains one of the most reliable channels organizations use to communicate with customers. For ...

When you hear about using AI in a store, you might imagine automating customer service or instantly answering questions about ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

For more information about France’s SREN law, see our update that provides five key takeaways for businesses. Two new laws impose an array of obligations and restrictions on cloud providers in France.

Businesses invest significant time and resources toward creating and maintaining customer lists. While customer lists were historically relatively simple and straight-forward documents listing ...

The Ritz-Carlton Hotel Company is an evergreen model and benchmark for companies aiming to transform their customer experience and achieve an exceptional level of customer service. In retail, for ...

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...