A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

We often write about the growth of law practice automation and new forms of legal technology. It's certainly true that in the legal realm, robots are ascendant. But this trend is coupled with another ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

Guest post written by Sapan Shahani, CEO at Goodbay Technologies. On average, 95 per cent of gamers are non-paying. Of the 5 per cent who do pay, the top 1 per cent are serious players who drive 80 ...

The company that we all know today as VIP Tires & Service traces its roots back through two different origin stories and a major business model shift along the way. Grand opening ribbon cutting event ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

The Service Excellence department is the voice of our clients brand to the customers and partners. Experienced Customer Service orientated, highly organized, and energetic performer who is able to ...