Most of us like to think of ourselves as pretty reasonable communicators. We don’t yell. We don’t slam doors. We’d never say anything deliberately cruel. And yet, there are phrases that slip out of ...

Have you ever had someone say "I'm fine" (when they are clearly not) or a co-worker who "forgets" to do something you asked them to do (when they obviously just don't want to do it)? Those are ...

If you’ve ever dealt with a mother-in-law (or some other hard-to-please Patty!) who says something is "Totally fine!" when it clearly isn’t, been on the receiving end of the silent treatment, or been ...