10 transformation priorities for sales and marketing leaders, from driving conversational commerce with GenAI to mitigating AI risks By 2028, over 90% of customer queries will be resolved by ...

Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

STAMFORD, Conn., April 10, 2020 (GLOBE NEWSWIRE) -- Next-generation operating models driving enterprise agility—especially in the time of COVID-19 disruption—will be the focus of an online roundtable ...