Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

COOS BAY — FCR, formerly First Call Resolution, will host an open house on Thursday, May 14 at its call center at 161 Anderson St. in Coos Bay. Visitors can learn more about the company and its office ...