Over the last five or so years, Discord has consistently shown that it is the instant messaging platform for not only gamers but anyone looking to message, video chat, or stream with friends online.

From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...