Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Retailers are adopting a connected store operating model that unifies leadership, staff, technology, and customer experience through real-time data integration. This approach enables synchronized ...

Gartner’s Lily Mok explains why your organization must redesign talent strategies to transform its information and technology operating model. An information and technology operating model represents ...

The enterprise digital operating model is undergoing a fundamental transformation. For decades, companies relied on rigid, centralized systems that emphasized control and consistency. These systems ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...

IT leaders are breaking up traditional IT silos to establish more modern, value-centric structures and processes honed to impact the bottom line. The IT department at Unum Group had a product ...