Bought a foundation shade that didn’t match or a skincare product your skin didn’t love? Ulta’s return policy is surprisingly flexible — even if you’ve used the product. Knowing the rules helps you ...

Reverse logistics are an important part of e-commerce, with almost 30% of all online orders returned, depending on the product category. For some types of products, returns will be a small part of ...

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study, 85% of consumers check a company’s ...

Still, Nordstrom maintains one of the best return policies offered by a major retailer. The store doesn't have any published ...

How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...