New automation features are designed to make agents more productive and companies more agile during the pandemic. Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

A well-crafted cloud services catalog promotes cloud cost optimization, frees up your engineers and architects, and promotes self-service cloud adoption. Here’s how. As we slog into another year of ...